Effective Date: August 11, 2026

1. Production

Every piece of EWAcompany furniture is handcrafted to order in our workshop in Poland. Current production time is approximately 4 weeks and is displayed on each product page. Production times do not include shipping.

We do not produce on weekends or public holidays.

2. Shipping

2.1 Where we ship

Transit times begin after production is complete and are estimates provided by our carriers.

2.2 Shipping costs

Shipping costs depend on your location and the size of your order. The exact amount is calculated and displayed at checkout before you place your order.

2.3 Tracking

Once your order is dispatched, you will receive a confirmation email with a tracking number. Tracking becomes active within 24 hours.

3. Orders outside the EU

Orders shipped outside the European Union are dispatched on a DAP (Delivered at Place) basis. This means:

All prices shown are net of local import VAT, customs duties and handling fees. These charges are determined by your local customs authority and collected by the carrier upon delivery. We are unable to predict the exact amount. By placing your order, you accept responsibility for any applicable import charges.

We recommend checking with your local customs office before ordering.

4. Returns

4.1 Your right to return

In accordance with EU consumer protection law, you may cancel your order within 14 calendar days of receiving your goods, without giving a reason.

The following items cannot be returned: — Furniture customised to your specifications (as noted on the product page) — Items made to individual measurements — Items damaged through normal use after delivery

4.2 How to return

1. Contact us at store@p6o9i2u5y8t1.site within 14 days of delivery.
2. Include your order number and a brief reason for the return.
3. We will confirm your return and provide instructions.
4. Package the item securely, ideally in its original packaging.
5. Ship to: PPHU NONAME, Krajowa 165, 63-611 Mroczeń, Poland.

4.3 Return costs

Return shipping is at the customer’s expense. Depending on item size and destination, return costs typically range from €50 to €500. We recommend using a tracked shipping service.

4.4 Refunds

Once we receive and inspect your return (within 14 days), we will refund the original payment method. Refunds are usually processed within 5–10 business days.

5. Warranty

All EWAcompany furniture is covered by a 2-year legal guarantee against manufacturing defects and lack of conformity with the contract, in accordance with applicable consumer law.

To make a claim:

1. Contact us at store@p6o9i2u5y8t1.site and provide your order number, photographs, proof of purchase, and a description of the issue.
2. Describe when the issue was first noticed and any relevant circumstances.
3. If a Product is defective or does not conform to the contract, EWAcompany will cover the necessary costs of collection or return. Please contact us before arranging shipment so that we can agree on an appropriate collection or return method.
4. If inspection shows that the issue was caused by misuse, accidental damage, normal wear and tear, or another circumstance not covered by our legal obligations or warranty, we will inform you before incurring any charge.

This warranty does not limit any mandatory statutory rights available to consumers.

6. Damaged deliveries

If your order arrives damaged:

1. Inspect all packages carefully upon delivery.
2. Photograph any damage before signing.
3. If possible, refuse delivery and note the damage with the courier.
4. Contact us within 48 hours at store@p6o9i2u5y8t1.site with your order number and photos.

7. Contact

store@p6o9i2u5y8t1.site We respond within 1–2 business days.

8. Legal entity

PPHU NONAME Krajowa 165, 63-611 Mroczeń, Poland Tax ID (NIP): PL6191961787 REGON: 365476790